When you don't know what do next.
Just because others appear to have things figured out doesn't mean you can't have questions!
From declaring a major and managing your own schedule to navigating new social circles, you're bound to have question or experience uncertainty.
This isn't a feeling reserved for incoming freshmen, either! You could be a sophomore needing some guidance about which classes to take next. You could be a junior wondering if the studying abroad is worth it. You could be a senior pondering next steps after graduation!